Book a collection
To book a FREE UK collection you MUST first request our FREE clothes collection pack via our website. We can only collect, track, insure and process clothing delivered in our specific sacks. We DO NOT accept black bin liners, boxes or carrier bags!
To request a collection:
Just fill in the details in the right form to request your FREE UK clothes collection with APC Overnight couriers. Upon submission you will receive an automated email stating the date you have chosen for collection.
Please check for the automated email in BOTH your inbox and spam folder and check that all the details are correct. Confirmation of collection including your specific APC Overnight tracking no. will then be provided by email 1-3 DAYS PRIOR to the chosen collection date. A final collection reminder will then be emailed 24 hours prior to the collection date.
If you DO NOT receive any form of confirmation email please confirm your collection date by emailing our Customer Support Team. Please also check your email security settings and if necessary please "white list" our email address to ensure future emails are successfully received.
Your order reference number can be found on either your welcome letter or on any confirmation email. If you cannot find your order reference number, please email the Customer Support Team stating your surname and your postcode. For your convenience we will then email your order reference number to you.
Collections are available Monday-Friday and take place at any point between the hours of 8.00am - 18.00pm daily, using a APC Overnight next day delivery service.
IMPORTANT: In order to provide a secure, trackable and insured collection, each collection sack MUST be collected under its own unique order reference number. Please DO NOT hand over multiple sacks to couriers.
Please fill in all details accurately otherwise your collection request may not be processed.
IMPORTANT: You are required by APC Overnight (due to refuse and charity collection sacks also being routinely left outside premises for collection) to leave a clear note on your main door for the courier that includes:
- Your full name
- What the courier is collecting (clothes collection bag)
- Where the sack is, e.g.: "Dear courier the bag for collection is behind the bin". Even if it seems obvious, you MUST state where the bag is!
The note acts as authorization for the courier to accept collection of the clothes bag from you without the need for a signature, or you to be home waiting! Please note, the couriers are employees of APC Overnight, rather than of Clothesforcash.com and therefore require specific collection instructions regarding your clothes bag!
Upon collection, the courier will label your bag with your unique tracking number, featured in your collection confirmation email.