How to book a collection

When you would like to arrange a pick-up for your bag, log in to your account.

My account

Log in to track your bag, edit your details, review existing orders, access your photo-library, book a collection, order a bag and more.



Book a collection

You can also book a collection using the 'Book a collection' button which is to be found in the top right-hand corner of every page on the site.


Fill in the form with your surname and order number, and we will confirm your collection booking via email. Alternatively, call a member of our customer support team, who will be happy to book your collection for you.


APC Overnight

APC Overnight collect nationwide on a daily basis. Your collection will take place between 10 h and 18 h by a licensed driver in a PC Overnight van, and your bag can be tracked back to us using the tracking number provided in your confirmation email.


IMPORTANT: If you would like to leave your bag outside, please leave a clear note stuck to your door, authorizing the APC Overnight driver to take the return bag and noting its location. Drivers will not necessarily know what they are there to collect, so please be as explicit as possible.


Don't worry that there is no label attached to your bag – the driver will affix a tracking label on the day of collection.


How to track your bag

To track your bag on its way to us, log in and click on 'Open bags'. You bag's current location will be shown under 'APC Overnight status'.


You can also track your bag using the APC Overnight website. Go to APC Overnight Website and enter your individual tracking number into the box marked 'Tracking'.


Missed your collection?

If you miss a collection, you will be sent an email asking you to rebook for another date. If you miss your second collection and a member of our customer support team will be happy to help.